Privacy Policy

At NLG Psychology, we are committed to protecting your privacy and handling your personal information with care, respect and confidentiality. As a psychology practice, we recognise the sensitive nature of personal and health information. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) where applicable, and relevant professional obligations. This Privacy Policy explains how NLG Psychology collects, uses, stores and protects personal information obtained through our website.

When you contact NLG Psychology through our website, we may collect information such as:

•  Your name
• -Your email address
• -Your phone number
• Details contained within your enquiry
• Any other information you choose to provide

Please avoid including detailed personal, medical or psychological information in website enquiry forms.

If you become a client of NLG Psychology, additional information about the collection, use and management of your health information will be provided as part of our intake and consent process.

Information collected through our website may be used to:

• Respond to your enquiry
• Provide information about our psychological services
• Discuss potential appointments or services
• Communicate with you regarding your enquiry
• Improve our website and services
• Meet our legal, ethical and professional obligations

NLG Psychology does not sell, rent or trade personal information.

Personal information includes information that identifies, or could reasonably identify, an individual.

As a psychology practice, NLG Psychology may collect sensitive information, including health information, when providing psychological services. This information receives additional protection under Australian privacy legislation and professional obligations. Clinical information is collected, stored and managed separately from general website enquiries through appropriate practice systems.

When you visit the NLG Psychology website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website usage information

We may use cookies and similar technologies to improve website functionality and understand how visitors use our website. Where third-party services are used, such as website hosting, analytics, booking systems or security services, those providers may process information on our behalf and are expected to maintain appropriate privacy and security protections.

• NLG Psychology takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
• Information submitted through our website is managed using appropriate security measures. Website hosting, email and other technology providers may be used to support our services.
• Clinical records and client health information are managed separately through secure practice systems in accordance with professional and legal requirements.

NLG Psychology does not disclose personal information except where:

• You have provided consent;
• Disclosure is necessary to provide a service you have requested;
• Information is shared with other professionals involved in your care with your consent;
• We are required or authorised by law;
• Disclosure is necessary to protect your safety or the safety of another person;
• Disclosure is otherwise permitted under applicable privacy legislation.

Where appropriate, we will discuss any disclosure with you.

Information may be collected from third parties where appropriate and lawful, including referral sources or other professionals involved in your care. This will generally occur with your knowledge and consent, unless otherwise permitted or required by law.

NLG Psychology may communicate with you via email, telephone, SMS or other agreed communication methods.

While we take reasonable steps to protect your information, electronic communication methods may carry some privacy risks. Please consider this when choosing how you communicate with us.

The NLG Psychology website contact form is provided for general enquiries only.

Please note:

• Submitting an enquiry does not establish a psychologist–client relationship.
• Website enquiries are not monitored continuously.
• The contact form is not appropriate for urgent or crisis situations.
• Please do not include detailed sensitive information in your message.

A therapeutic relationship begins only after an assessment process has occurred and both NLG Psychology and the client agree to proceed.

If you require urgent assistance, please contact an appropriate emergency or crisis support service. 

Lifeline on 13 11 14, Kids Helpline on 1800 551 800, Emergency services 000, MensLine Australia on 1300 789 978, Suicide line 1300 651 251, Suicide Call Back Service on 1300 659 467, CATT team on 1300 363 746

You may request access to personal information held by NLG Psychology or request correction of information if you believe it is inaccurate or incomplete.

To make a request, please contact us on naomee@nlgpsychology.com.au

If you have concerns about how your personal information has been handled, please contact NLG Psychology so we can address your concerns.

NLG Psychology may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations.

The most current version will be available on our website.